Topanhoki Privacy Policy – Your Personal Data Protection

This Privacy Policy describes topanhoki's privacy practices regarding the collection, use, storage, and protection of your personal information. This document applies to all users who access the topanhoki platform through our website, mobile app, or any other digital channel we operate.

We understand that your trust is invaluable. Every decision we make regarding data management is guided by your best interests and safety as a valued topanhoki player.

1 Introduction

Topanhoki is an online entertainment platform operating under a valid licence, committed to managing user data in a responsible, transparent, and secure manner. We recognise privacy as a fundamental right of every individual and take this responsibility very seriously.

This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It covers all data processing activities carried out by topanhoki and its affiliated companies within our group.

We encourage you to review this policy periodically, as it may be updated from time to time to reflect changes in our practices or new legal requirements. The date of the latest revision is always displayed at the top of this document for your easy reference.

2 Information Collected

Topanhoki collects various types of information depending on how you interact with our platform. Below are the main categories of data we collect:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as biometric data, health records, or political views without your explicit consent.

3 How We Use Your Data

Topanhoki uses the information collected for the following purposes, all of which are necessary to deliver a high-quality service to you:

• Account Management: Creating and managing your account, processing registrations, and verifying your identity through a secure KYC process.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and efficiently using our integrated payment systems.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and other illicit activities that may harm you or the platform.
• Customer Support: Providing technical assistance and resolving queries or complaints you submit through our support channels.
• Personalize Your Experience: Tailoring game displays, promotions, and recommendations based on your preferences and gaming habits.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate support tools.
• Legal Compliance: Fulfilling legal and regulatory obligations applicable to our platform's operations, including reporting requirements to relevant authorities.
• Marketing Communications: Sending information about promotions, bonuses, and new offers — only if you have consented to receive them.

We will not use your data for any purpose other than those stated above without first obtaining your renewed consent.

4 Information Sharing

Topanhoki does not sell, rent, or disclose your personal information to third parties for their own marketing purposes. However, in the course of our business operations, there are limited situations where data sharing is necessary:

• Payment Service Providers: Financial information is shared with approved payment processors solely to facilitate your deposit and withdrawal transactions.
• Identity Verification Service Providers: Identity data is shared with trusted KYC partners to meet legal compliance requirements.
• Relevant Authorities: We may be required to disclose certain information to law enforcement agencies or regulatory authorities when mandated by applicable law.
• Technical Service Providers: Hosting, cybersecurity, and analytics providers that help us operate the platform — subject to strict confidentiality agreements.

5 Data Security

Protecting your personal data from unauthorized access, loss, or damage is the highest priority at topanhoki. We implement multiple layers of technical and organizational safeguards to ensure the security of your information:

• 256-bit SSL Encryption: All communications between your browser and our servers are secured using the latest TLS protocol.
• Data-at-Rest Encryption: Sensitive data stored in our databases is encrypted using AES-256 algorithms.
• Two-Factor Authentication (2FA): An additional security layer is available to protect your account from unauthorized access.
• 24/7 Monitoring: A continuous threat detection system monitors for unusual activity in real time.
• Strict Access Control: Only authorised staff with a legitimate business need may access user data, and every access is logged.
• Regular Security Audits: We conduct regular penetration testing and security audits through accredited independent cybersecurity firms.

While we take all reasonable steps to protect your data, no system is entirely perfect. In the event of any security incident affecting your data, we will notify you within 72 hours and take immediate action to contain any damage.

6 Cookies & Tracking Technologies

Topanhoki uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies for different purposes:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as language, time zone, and display settings for a more convenient return experience.
• Analytics Cookies: Helping us understand how users interact with the platform for continuous improvement. This data is collected in aggregate form and does not identify individuals.
• Performance Cookies: Optimizing page load times and platform efficiency for a smoother gaming experience.

7 Cross-Border Data Transfers

In the course of its operations, topanhoki may transfer your personal information to servers or processing facilities located in countries other than Malaysia. Such transfers are necessary to provide you with a stable, fast, and secure service.

All cross-border data transfers are conducted with adequate safeguards in place, including:

• Ensuring that recipient countries maintain an equivalent or higher level of data protection.
• Applying recognized standard contractual clauses to protect your rights.
• Ensuring all service providers outside Malaysia comply with the security standards we have set.

By using the topanhoki platform, you consent to cross-border data transfers carried out in accordance with the terms set out in this Privacy Policy.

8 Your Rights

As a topanhoki user, you have the following rights regarding your personal data under Malaysia's PDPA and our own policy:

To exercise any of the above rights, please contact our privacy team via email or Live Chat. We will process your request within 30 business days. Note: certain rights may be limited by legal obligations applicable to the platform's operations.

9 Data Retention Period

Topanhoki retains your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required or permitted by applicable law.

• Active Account Data: Retained for the duration your account is active plus 7 years after account closure for legal compliance purposes.
• Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• KYC Documents: Retained for 5 years following the end of the business relationship or as required by regulatory authorities.
• Security Logs: Retained for 12 months for security incident investigation purposes.
• Marketing Data: Retained until you withdraw your consent or close your account.

When data is no longer needed, it will be securely deleted or anonymised in accordance with our strict data management procedures.

10 Children's Privacy

Topanhoki is an adult entertainment platform open only to individuals aged 18 and above. We do not knowingly collect or process personal information from minors.

We apply an age verification system during registration and monitor account activity to detect any signs of underage use. Child protection is a shared responsibility that we take seriously.

11 Privacy Policy Amendments

Topanhoki reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, or updated legal requirements. Any material changes will be communicated to you via your registered email and/or a prominent notice on our website.

Changes will take effect 14 days after notification, except where required by law, in which case they may take effect immediately. By continuing to use the topanhoki platform after the effective date of any changes, you are deemed to have accepted the revised policy.

We encourage you to check this page regularly. The date of the most recent update is always displayed at the top of the document for your convenience.

12 Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist through the following channels:

• Live Chat: Available 24/7 directly within the platform — the fastest way to get a response.
• Privacy Email: [email protected] — for data and privacy rights enquiries.
• Support Email: [email protected] — for general assistance and account enquiries.

Our privacy team communicates in both Bahasa Melayu and English, and aims to respond to all inquiries within 2 business days. For formal data requests (access, correction, deletion), a full response will be provided within 30 business days.