Topanhoki Terms and Conditions – Platform Usage Guidelines

This Terms and Conditions document constitutes a legally binding agreement between you ("Player" or "Member") and topanhoki ("Platform", "We", or "topanhoki"). These terms govern your access to and use of all services, games, and features offered through the topanhoki website and our mobile application.

We encourage all users to read this document carefully in its entirety. If you do not understand any section, do not hesitate to contact our support team before proceeding with registration or use of the platform.

1 Acceptance of Terms

Using the topanhoki platform means you have read, understood, and fully agreed to these Terms and Conditions, together with Privacy Policy and Responsible Gaming Policy ours, which is considered part of this agreement.

These terms take effect as soon as you access the topanhoki website, whether as a guest without an account or as a registered member. If you do not agree with any of the stated terms, you are required to stop using this platform immediately.

Topanhoki reserves the right to update or amend these Terms and Conditions at any time. Any changes will take effect as soon as they are published on this website. It is your responsibility to review these terms periodically to stay informed of any updates.

2 Account Eligibility

To register and use topanhoki services, you must meet the following requirements:

• Aged at least 18 years of age or the legal age of majority in the state or territory where you reside, whichever is higher.
• Possess full legal capacity to enter into a legally binding agreement.
• Not a resident or citizen of any jurisdiction that prohibits participation in online gaming activities.
• Not enrolled in any voluntary or legally mandated self-exclusion programme.
• Not acting on behalf of a third party — each account must be owned and used by the same individual.

3 Registration & Account

Each player is only permitted to hold one (1) active account at topanhoki. Holding multiple accounts is strictly prohibited and may result in the suspension of all associated accounts and forfeiture of all accumulated balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, active email address, and mobile number. This information is used for identity verification, payment processing, and official communications from topanhoki.

You are solely responsible for keeping your account password confidential. topanhoki shall not be liable for any losses arising from unauthorised access resulting from your own negligence in safeguarding your login credentials. Please contact us immediately if you suspect your account has been compromised.

Topanhoki reserves the right to request additional identity verification at any time, particularly before processing withdrawal requests that exceed certain limits. This is a standard security measure to protect players from financial fraud.

4 Deposits & Withdrawals

Topanhoki accepts a wide range of popular payment methods in Malaysia including FPX bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and selected crypto methods. All transactions are processed through a secure integrated payment system with full encryption.

Deposit: Deposited funds will be credited to your account within 1 to 3 minutes after payment is confirmed. The minimum deposit is RM 20 with no maximum limit set, subject to daily limits that may vary by payment method.

Withdrawal: Withdrawal requests are processed within 5 to 15 minutes for e-wallet methods and 30 minutes to 2 hours for bank transfers. The minimum withdrawal limit is RM 50 per transaction. Withdrawals will be sent to the same bank account or digital wallet used for the deposit.

• All withdrawals are subject to completed identity verification.
• Funds may only be withdrawn to an account registered in the same player's name.
• Topanhoki does not charge any processing fees for standard withdrawals.
• Withdrawals may be delayed for security review purposes under certain circumstances.

5 Bonuses & Promotions

Topanhoki offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and exclusive VIP programme offers. All bonuses are subject to rollover requirements clearly stated in each promotional offer.

Rollover requirements refer to the total wagering amount that must be reached before any winnings from bonus funds can be withdrawn. For example, a bonus with a 20x rollover requirement means you must wager 20 times the bonus value before a withdrawal is permitted.

• Each player is only eligible for each type of bonus once only unless otherwise stated.
• Bonuses cannot be withdrawn as cash — only winnings generated from bonus usage may be withdrawn once rollover requirements have been met.
• Bonuses obtained through fraud, abuse, or suspicious activity will be cancelled immediately.
• Topanhoki reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Players directed by the same individual may not use their respective accounts to accumulate multiple bonuses.

6 Game Rules

All games offered at topanhoki use a Random Number Generator (RNG) that has been independently certified by recognised international audit bodies. This ensures every spin, card, or dice outcome is truly random and free from any manipulation.

For Live Casino games, all game sessions are fully recorded for verification and dispute resolution purposes. Results recorded by our system are considered final in all circumstances, unless a technical error can be clearly demonstrated.

• Any technical failure during a game session will be resolved in accordance with our fair play policy.
• Bets placed during technical disruptions may be voided and funds returned to the account.
• Maximum wins for certain games may be subject to specific limits — please check the game information before playing.
• The use of automated software, bots, or any tools that provide an unfair advantage is strictly prohibited.

7 Player Conduct

Topanhoki is committed to maintaining a safe, respectful, and enjoyable gaming environment for all members. As such, we strictly prohibit the following conduct:

• Fraud, document forgery, or providing false information in any form.
• Using another person's account or sharing an account with any third party.
• Colluding with other players to manipulate game outcomes.
• Bonus flipping — using a bonus to bet on all possible outcomes in order to unfairly minimise risk.
• Money laundering or use of the platform for any illicit financial purpose.
• Abusive, threatening, or disruptive language or behaviour in any of the platform's communication channels.

8 Privacy & Data Protection

Topanhoki takes your privacy very seriously. All personal information you provide during registration and use of the platform is collected, stored, and processed in accordance with Privacy Policy ours, which is comprehensive.

We use 256-bit SSL encryption for all data transmission between your device and our servers. Your data is stored on servers protected by enterprise-grade access controls and monitored 24 hours a day.

Topanhoki will not sell, lend, or disclose your personal information to third parties without your consent, except where required by law or for payment verification purposes through approved service providers.

You have the right to request access to your personal data, request corrections to inaccurate information, or request deletion of your data subject to applicable legal requirements. Please contact our support team for any privacy-related enquiries.

9 Liability Limits

Topanhoki provides its services on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, we cannot guarantee that the service will be entirely free from interruptions, delays, or technical errors.

Topanhoki shall not be liable for any indirect, incidental, or consequential losses arising from the use of or inability to use the platform, including but not limited to:

• Loss of gaming opportunities due to technical disruptions beyond our control.
• Losses resulting from third-party actions such as disruptions to your internet connection.
• Any device damage or data loss related to the use of the platform.
• Transaction processing delays caused by third-party banking systems.

In all circumstances, the maximum liability of topanhoki to any player shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

10 Account Suspension & Closure

Topanhoki reserves the right to suspend or close any player's account at any time, with or without prior notice, if there is reasonable cause to do so, including but not limited to a breach of these Terms and Conditions.

Players may also close their own account at any time by contacting our customer support team. Prior to account closure, all outstanding rollover requirements must be fulfilled, or any associated bonuses will be forfeited. Valid cash balances will be returned to the player following the necessary security checks.

11 Amendment of Terms

Topanhoki reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members via their registered email and/or a prominent notice on our website at least 7 days before the changes take effect, unless the changes are required to comply with immediate legal or security requirements.

Continued use of the topanhoki platform after any changes take effect constitutes acceptance of the amended terms. If you do not agree with the amended terms, you must stop using the platform and close your account before the changes take effect.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, please do not hesitate to reach our team through the following channels:

• Live Chat: Available 24/7 directly within the topanhoki platform
• Email: [email protected]
• WhatsApp & Telegram: Details are available in your member account

Our support team is available to assist you at all times. We strive to respond to all enquiries within 2 hours or sooner.

For formal complaints, please submit full details in writing to our email. All complaints will be thoroughly investigated and an official response will be provided within 3 business days.